VRU/CTI Integration Project Implementation
Pragmatic Systems International Corporation is currently managing the implementation of a Integrated Voice Response Unit with CTI (Call Telephony Integration) for a busy call center for a multi-state gas utility company.
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Following the proper project management methodologies of WBS, Risk Assessment, Project Plan and Plan Execution |
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Working to develop a comprehensive reporting system to combine statistics gathered by PBX systems with statistics of IVR system (Crystal, web based) |
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Developing call flow requirements |
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Developing test scripts and acceptance criteria |
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Developing approach for smooth turnover |
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